Morgan Wright
Senior Technical Consultant.
I build platforms that scale.
And ship on time.
I lead delivery teams and get hands-on with ServiceNow itself: workflow automation, discovery, service availability, the parts that actually decide whether a rollout works. I care about doing things properly, not just ticking a box.
- in ServiceNow
- 6+ yrs
- in ServiceNow
- ServiceNow programmes
- 4
- ServiceNow programmes
- bid, lead developer
- £15M+
- bid, lead developer
About
I grew up in Worcester and studied computing at college before moving to Switzerland for a year and a half. That's where my development career actually started: writing JavaScript, building workflows, and supporting ITSM for a large global company. I now live in Malvern, not far from where I started.
Since coming back to the UK I've worked through a run of ServiceNow consultancy roles, moving from hands-on development into leading delivery teams and acting as lead developer on a multi-million-pound client bid. I'm as happy digging into discovery and automation on a locked-down, on-premises instance as I am talking a stakeholder through why a solution works the way it does.
Before ServiceNow I maintained Java plugins for a gaming network with a few hundred concurrent players, and put together small sites in PHP, HTML, CSS and JavaScript. This one included. I still like building things in my own time.
“Great analytics skills, resolved every outstanding issue and made sure services were mapped correctly. We wouldn't have hit the deadline without him.
— Client feedback
Skills
Platform
Languages
Web
Delivery
Experience
Jul 2024 — Present
Remote, UK
CurrentSenior Technical Consultant
- —Leads a team of developers delivering ITSM solutions end to end
- —Lead developer on a multi-million-pound client bid, shaping the technical solution
- —Deployed Azure Discovery to improve network visibility and asset accuracy
- —Built out Service Availability tooling for proactive incident management and SLA tracking
May 2023 — Jul 2024
Remote, UK
Senior Product & Platform Engineer
- —Delivered ITSM releases with a focus on incident, problem and change management
- —Led pre-release testing and post-release support to catch issues early
- —Contributed to an ITOM rollout with advanced cloud integrations under tight deadlines
- —Supported an HR implementation streamlining processes across UK & US operations
Jan 2022 — May 2023
Remote, UK
Product & Platform Engineer
- —Owned BAU service as senior developer, supporting bi-weekly releases
- —Co-led development of a core ITSM product, improving efficiency and UX
- —Mentored newer developers joining the team
Jul 2020 — Dec 2021
Aarburg, Switzerland
Junior ServiceNow Developer
- —Delivered ITSM solutions for 10,000+ users across a global organisation
- —Led a JavaScript-based role-mining project supporting business-wide reporting
- —Relocated to Switzerland to begin a software development career
Earlier on, I maintained Java plugins for an online gaming network with hundreds of concurrent users, built small PHP and JavaScript sites, and spent time in IT support for a local charity.
What people say
“A collaborative approach — communicates and listens effectively, and manages expectations and time constraints well. Always helpful, and works hard to achieve the desired outcome.
“Used his experience and expertise to deliver high-quality work on time, despite requirements often being loosely defined — and passed on real knowledge to the team along the way.
“Critical to the development of core elements of the tooling — single-handedly resolved all the outstanding issues and made sure everything was mapped correctly.
Get in touch
Let's connect
Based in Malvern, Worcestershire. Feel free to reach out about ServiceNow, a project, or just to say hello.